For business owners, it is important to hire skilled professionals to protect their IT investments. As a result, many organisations will be looking for someone who has ITIL\u00ae certification, and it can offer an exciting and lucrative career path. If you’re a business owner, you might even be considering training members of your team so you have an in-house professional at hand. Whichever of these apply, you can find out all you need to know right here.<\/p>\n
Since the latter half of the 80s, ITIL\u00ae has been the framework standard regarding IT delivery and service management. However, what does itil stand for? It stands for Information Technology Infrastructure Library.
\nThis is a set of the best IT practices put together to help businesses align IT services with the needs of customers and businesses. Some of these practices include accessibility, IT-related assets and resources offering benefits and value to customers.
\nDuring the very early days, information technology departments were seen to be the cost centre of the business. However, when IT was first implemented, collaboration and communication between the business and those in the IT department were poor. Thanks to firms lacking formalised processes, the perception was that IT didn’t add value and wasn’t effective in serving the goals and needs of the business.
\nHowever, things have drastically changed with maturity as businesses recognised the need to show off value when they catered to the specific needs of the organisation. This saw the emergence of IT Service Management.
\nToday the ITIL\u00ae framework has become the most widely accepted and has become the standard in the management of the lifecycle of IT services along with the delivery.<\/p>\n
The CCTA, Central Computing and Telecommunications Agency in Great Britain, were the first to develop the ITIL\u00ae framework in 1986 when the government realised its IT was becoming increasingly costly. They recognised the need to create a methodology for IT service management to enable cost savings and ensure resources were used more efficiently.
\nCompared with later versions of itil, the first ever version was unrefined and was released in 40 different volumes giving guidance on such as:<\/p>\n
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The first biggest evolution of ITIL\u00ae came in 2001 when v2 was released, and in 2005 the ITIL\u00ae V2 glossary was released to clarify terms within the framework that had previously been poorly defined.
\nIn 2007 ITIL\u00ae V3 was released by way of five publications. These were:<\/p>\n
This set went on to become known as ITIL\u00ae 2007 and described the processes and functions that were comprehensive and supported various aspects of IT service delivery. In addition, it covered all of the required steps of IT service management.
\nIn 2014 AXELOS took over the ownership of the ITIL\u00ae framework; this was a joint venture of Capita PLC professional services firm, and the UK government. The framework continued to be updated and refined, along with them overseeing the accreditation of ITIL\u00ae certification and training institutions worldwide.
\nIn 2019 ITIL\u00ae 4 was released and saw changes to how IT organisations did ITSM. It is also the most significant update to the framework since 2007. This was thanks to the new four dimensions model identifying four factors critical to a successful value delivery with ITIL\u00ae. These were organisations, people, information and technology, partners and suppliers, and value streams and processes.
\nWith the release of ITIL\u00ae 4 came a new certification scheme, and the very first certification, ITIL\u00ae Foundation, was released in 2019\/2020. AXELOS identified four certification levels for ITIL\u00ae 4, which were:<\/p>\n
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Taking an itil course is an option for anyone who works in the IT services industry or within a project management role. Courses provide individuals with further knowledge of IT, which helps them progress through their IT careers.
\nService management courses are greatly sought after by businesses as they show knowledge of IT services and show a solid understanding.<\/p>\n
There are many choices of ITIL courses and IT service management training<\/a> to choose from, with courses being available for all skill levels.<\/p>\n The ITIL\u00ae V4 Foundation course is the starting point for anyone who wants to gain accreditation. This course is an introduction and allows candidates to take a look at IT service management via an end-to-end operating model for the creation, delivery and continual improvement of tech-related products and services.The ITIL\u00ae V4 Foundation Course<\/h2>\n
\nThe course takes the candidate through numerous aspects and key points for three days. After that, you can take the exam (included within the course with TSG Training) to test your understanding and to achieve your qualification. Find out more about the ITIL\u00ae V4 Foundation course<\/a> with TSG Training.<\/p>\nThe ITIL\u00ae Specialist High-Velocity IT Course<\/h2>\n